IT Apprenticeship

Are you a tech enthusiast with a passion for IT? Look no further!

Baltic Apprenticeships is excited to partner with a leading rail engineering company called Gemini Rail Services to offer an exceptional opportunity as an IT Support Technician Apprentice.

Gemini Rail Services is a pioneering company in the rail engineering sector, known for its commitment to innovation and excellence. They provide vital services that keep the rail network running smoothly and efficiently, leveraging advanced technologies to ensure top-notch performance and reliability. Joining their team means being part of a forward-thinking organization that values professional development and technological advancement.

In this role, you’ll work towards your Level 3 Microsoft Information Communication Technician qualification, delivered by our expert training team at Baltic Apprenticeships. A typical day in the job includes:

What You’ll Do:

• Setting up laptops and peripheral devices (docking stations, screens).
• Monitoring the IT ticketing system and responding to user queries, troubleshooting, resolving, and escalating incidents or requests as appropriate.
• Providing orientation and guidance to users on operating new software and computer equipment.
• Identifying computer or network equipment shortages and placing orders.
• Assisting in larger projects involving infrastructure changes (servers, networks, and storage) and M365 (SharePoint migrations, tech adoption initiatives, etc.).
• Contributing to the innovation of the IT environment by researching new technologies and making recommendations.
• Updating and maintaining documentation.

Hours, salary and Benefits:

• Competitive salary ranging from £13,500 to £16,000 per annum.
• Standard working hours: Monday to Friday, 9am to 5pm.
• Potential to work from home 1 or 2 days a week depending on work load
• Generous 25 days of holiday plus bank holidays.
• Employee pension scheme.
• Cycle to work scheme.
• Wellbeing initiatives run throughout the year.
• Continuous learning and development opportunities.

Desired Qualities, Skills, and Knowledge:

• Passion for IT and technology.
• Ability to work effectively within a team.
• Great time management skills.
• Excellent communication skills.
• Strong problem-solving skills.
• GCSE Grade 5 in English and Grade 4 in Maths.

Why Choose This Apprenticeship?

This apprenticeship provides the skills, qualifications, and experience you need to thrive in the fast-paced IT industry. You’ll receive comprehensive training and support from both your workplace mentor and the Baltic team, helping you become an effective IT Support Technician.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team members will reach out to guide you through the next steps. The application process includes an informal chat with our recruitment team, followed by a formal interview with the employer if shortlisted.

Eligibility Criteria:

To apply for this apprenticeship, you must have the right to work in the UK and valid residency status.

Kick-start your IT career with us! Apply now and take the first step towards a promising and fulfilling future.