IT Support Apprenticeship

Are you passionate about IT and eager to start your career in a dynamic and supportive environment? Join the team at IT for Starters as an IT Support Apprentice and be part of a company that values innovation, customer satisfaction, and professional growth.

IT for Starters are a leading IT support company dedicated to providing exceptional service to a wide range of clients. At their core, they believe in delivering tailored IT solutions that meet the unique needs of each customer. Their team is made up of enthusiastic professionals who are always ready to tackle new challenges and drive the company forward. They value teamwork, continuous learning, and creating a positive impact through technology.

Typical Daily Duties:

• 1st Line Support: Provide support via phone calls, emails, and face-to-face appointments.
• Hardware & Software Setup: Assist in setting up hardware and software tailored to customer needs.
• Configuration: Configure laptops and desktops to ensure they meet customer requirements.
• Server & Network Setup: Support the setup of servers and contribute to network setups for new businesses/users.
• PowerShell/Scripts: Utilise PowerShell/scripts to support customers efficiently.
• Ticket Management: Work on tickets through the Help Desk, ensuring all tickets receive a response within the business SLA.
• Data Security: Handle password resets and other data security tasks for customers.

Salary, Hours, and Benefits:

• Salary: £16,000 per annum
• Hours: Monday to Friday, 9 AM to 5:30 PM
• Holidays: 25 days holiday plus bank holidays
• Team social events (meals, drinks)
• Paid eye tests and discounts on glasses if needed
• Cycle to work scheme
• Pension scheme
• Bupa Healthcare package

Desired Skills, Qualities, and Experience:

• Hardware and software knowledge is beneficial.
• Ability to work well within a team.
• Excellent communication skills, both written and verbal.
• Eagerness to learn and a passion for IT.
• Ability to use your own initiative.
• A Grade 4/C in Maths and a Grade 5/C in English is required for this role.

Next Steps:

If you are passionate about IT and eager to develop your skills in a dynamic and supportive environment, we want to hear from you! Apply now by sending your CV and a cover letter outlining your interest in the role. Our recruitment team will guide you through the next steps, including an informal chat and a formal interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK and valid residency status to apply for this apprenticeship.

Take the next step in your IT career and apply today!