IT Apprenticeship

Are you passionate about IT and eager to launch your career in technology? Look no further! Baltic Apprenticeships is thrilled to partner with Clyk who are offering an exciting IT Support Technician Apprenticeship.

Our client is a leading technology solutions provider known for its innovative approach and commitment to delivering exceptional IT services. They specialise in providing tailored IT solutions to a diverse range of clients, ensuring seamless operations and top-notch support. Joining their team means being part of an organisation that values continuous learning, professional growth, and cutting-edge technology.

Roles and Responsibilities

In this role, you’ll work towards your Level 3 Microsoft Information Communication Technician qualification, delivered by our expert training team at Baltic Apprenticeships. A typical day in the job includes:

• Supporting internal and external issues via a ticketing system, phone, email, and face-to-face site visits.
• Utilising troubleshooting tools like Command Prompt, TeamViewer, Task Manager, Space Monitor, various encryption tools, and Splashtop.
• Upgrading and configuring hardware and software both physically and virtually.
• Participating in security processes such as onboarding and offboarding, data protection, security permissions, password resets, and multi-factor authentication.
• Using an internal system called Notion to interpret technical documentation.
• Working on cloud-based networks.
• Supporting SLA’s and escalations on the ticketing system.

Hours, Salary and Benefits

• £12,000 to £14,000 per annum.
• Monday to Friday, 8:30am to 5:00pm
• Generous 30 days of holiday including bank holidays.
• Additional day off for your birthday.

Desired Qualities, Skills, and Knowledge:

• Passion for IT and technology.
• Good communication skills.
• Kind and honest demeanor.
• Willingness to ask for help.
• A driving licence is essential for this role
• Eagerness to learn and grow within the role.

Why Choose This Apprenticeship?

This apprenticeship provides the skills, qualifications, and experience you need to thrive in the fast-paced IT industry. You’ll receive comprehensive training and support from both your workplace mentor and the Baltic team, helping you become an effective IT Support Technician.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team members will reach out to guide you through the next steps. The application process includes an informal chat with our recruitment team, followed by a formal interview with the employer if shortlisted.

Eligibility Criteria:

To apply for this apprenticeship, you must have the right to work in the UK and valid residency status.

Kick-start your IT career with us! Apply now and take the first step towards a promising and fulfilling future.