IT Support Apprenticeship

IT Support Apprentice

Are you passionate about technology and eager to kickstart your career in IT? Join the team at Cabot Learning Federation as an IT Support Apprentice and be part of a dynamic and supportive environment where you'll grow your skills and knowledge in the world of IT support.

Cabot Learning Federation are part of a highly respected education trust that places great importance on the role of technology in modern education. Their team is dedicated to providing top-tier IT support across their academies, ensuring that both staff and students have the tools they need to succeed. With a commitment to innovation, they offer a fantastic opportunity to learn, grow, and make a real impact within the education sector.

Key Responsibilities:

• Collaborative Support: Work closely with the Network Manager to ensure the smooth operation of ICT systems within the academy.
• First Point of Contact: Act as the first line of support for ICT hardware and software issues, assisting staff and students with their queries and problems.
• Training & Troubleshooting: Provide training and troubleshoot issues to help users effectively utilize technology.
• Vendor Relations: Maintain productive relationships with external service providers, manufacturers, and suppliers.
• Documentation: Ensure that all data entry, reports, records, and other documentation are completed accurately and promptly.
• Team Collaboration: Work collaboratively with the central ICT team, sharing best practices and ideas to improve support services.
• ICT Resource Maintenance: Assist in the support and maintenance of ICT resources, including hardware, software, and audiovisual equipment.
• Ticket Management: Respond to, log, and resolve support requests in line with agreed service standards.
• System Updates: Contribute to network system updates and large-scale projects as required.
• Inventory & Orders: Manage stock control for IT consumables and create orders for new hardware and software.
• Event Support: Set up and manage AV systems for school events such as assemblies, staff meetings, and other functions.
• Automation & Scripting: Learn to use PowerShell and other tools to automate tasks and support application managers.
• Daily Troubleshooting: Regularly troubleshoot network issues, system failures, and other technical challenges.

Desired Skills, Qualities, and Experience:

• Keen Interest in IT: A strong passion for technology and a desire to learn more about IT systems.
• Motivated Learner: Eager to develop new skills and knowledge in a fast-paced environment.
• Initiative: Ability to work independently and solve problems using your own initiative.
• Team Player: Strong communication skills and the ability to work effectively within a team.
• Organizational Skills: Detail-oriented with strong time management abilities.
•  Grade Requirements: A Grade 4/C in Maths and a Grade 5/C in English is required for this role.

Salary, Hours, and Benefits:

• Salary: £12,621 per annum
• Hours: Monday to Thursday, 8am to 4pm; Friday, 8am to 3:30pm
• Holidays: 25 days of holiday per year, plus bank holidays
• Benefits: Pension Scheme, Cycle to Work Scheme, Employee Assistance Program, Flu Jabs, Exercise and Wellness Programs

Your Training with Us:

As an IT Support Apprentice, you will receive hands-on training and mentorship from experienced professionals, helping you to develop the skills needed to excel in the IT industry. You'll have the opportunity to work on a variety of projects, giving you a broad understanding of IT support within an educational setting.

Next Steps:

Ready to launch your IT career? Apply now to join our team and start your journey as an IT Support Apprentice! Send us your CV, and our recruitment team will guide you through the next steps, including an informal chat and a formal interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK and meet the required educational qualifications (Grade 4/C in Maths and Grade 5/C in English) to apply for this apprenticeship.

Take the first step towards a rewarding career in IT support—apply today!