IT Apprenticeship

IT Support Apprentice

Are you passionate about IT and eager to launch your career in technology? Join Digital ID as an IT Support Apprentice, where you'll have the chance to work with cutting-edge hardware and software in a vibrant and dynamic environment. At Digital ID, they pride themselves on delivering innovative ID card solutions to businesses across the UK, and they are excited to offer this apprenticeship opportunity for those looking to dive into the world of IT.

Digital ID is the UK’s largest ID card company, with over 25 years of experience in providing expert solutions for businesses of all sizes. From secure access control to card printing solutions, they work with a wide range of sectors including education, healthcare, and corporate industries. As an IT Support Apprentice, you’ll be part of a dedicated team that provides high-level technical support and service to both our clients and internal users, ensuring smooth operations every day.

Key Responsibilities:

• Customer Support: Provide exceptional application and hardware support to external customers and internal users via telephone, email, and remote login.
• Service Desk Support: Log and manage customer calls, tracking all activities related to resolving technical issues.
• Hardware Support: Administer Return Merchandise Authorisation (RMA) procedures for hardware returns, and assist in the service, repair, and upgrades of specialist printer hardware.
• Accreditation & Training: Undertake training to gain and maintain third-party accreditation and certification in relevant technologies.
• Technical Problem Solving: Assist in diagnosing and resolving a variety of technical issues to meet customer needs and exceed expectations.

Desired Skills, Qualities, and Experience:

• Interest in IT: A passion for technology and an eagerness to learn about new tools and systems.
• Communication Skills: Excellent telephone manner and strong written and verbal communication skills.
• Positive Attitude: A proactive and enthusiastic approach to customer service and problem-solving.
• Willingness to Travel: Flexibility to travel to client locations as required.
• Education Requirements: A Grade 4/C in Maths and a Grade 5/C in English is required for this role.

Salary, Hours, and Benefits:

• Salary: £12,500 per annum
• Hours: Monday to Friday, 9am to 5pm
• Holidays: 25 days holiday plus bank holidays, with a Christmas shutdown period
• Overtime & Bonus: Generous overtime rates and an annual bonus
• Flexible Working: Hybrid working available after completion of the apprenticeship
• Perks:
  • Pension scheme and health insurance plan after probation
  • Free parking and cycle-to-work scheme with onsite shower facilities
  • Employee assistance program providing 24/7 confidential support for you and your family
  • Vibrant working environment with real career progression opportunities
  • Discounts with retailers

Your Training with Us:

As a Digital ID IT Support Apprentice, you’ll receive hands-on training in technical support, hardware management, and customer service. Our experienced team will provide mentoring and guidance, ensuring that you develop the skills and knowledge required to succeed in the IT industry. From hardware repair to remote troubleshooting, you’ll gain comprehensive experience to kickstart your career.

Next Steps:

Ready to start your IT career in a leading tech company? Apply now to become part of the Digital ID team! Send us your CV, and our recruitment team will guide you through the application process, including an informal chat and a formal interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK and meet the required educational qualifications (Grade 4/C in Maths and Grade 5/C in English) to apply for this apprenticeship.

Take the first step toward an exciting career in IT—apply today!