IT Support Apprenticeship

Are you eager to begin your career in IT and looking for a fantastic, supportive employer? Please keep reading!

Open Network Services are looking for their next IT apprentice to join their ever-growing team. Offering fantastic progression opportunities upon successful completion of the Level 3 apprenticeship, this is not a role that will be round for long.

At the core of the business are their guiding principles: exceptional customer service, a team of friendly, knowledgeable specialists, and a relentless pursuit of the ultimate customer experience. They offer a diverse range of services, including network security, professional services, web design, and networking solutions – making this role your gateway to a world of opportunities!

In this role, you’ll work towards your Level 3 IT Support Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Liaising with end users and booking couriers.
• Accurately updating IT systems for incoming and outgoing goods to maintain accurate, up to date stock inventory and hardware asset management.
• Disposal of IT equipment in accordance with Waste Electric and Electronic Equipment (WEEE) Regulations 2013.
• Following Software Asset Management guidelines and processes.
• Providing advice, guidance and assistance on all IT devices set up and operation.-This will be troubleshooting any issues that come up when setting up devices, this being both software and hardware, then fixing the issues such as hardware faults (opening up the machines and replacing parts) and software issues.
• Contact end users via the available channels and can explain technical information to users in non-technical terms.
• Self-audit all work and ensure it meets all applicable technical and operational quality standards.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• £14,000 per annum
• Monday to Friday 9am – 5pm, some flexibility with start and finish times
• 23 days holidays plus 8 days bank holidays
• Engaging quarterly team building activities
• Progression onto the Level 4 Network Engineer programme

Desired Qualities, Skills and Knowledge:

• Grade 4 in Maths and 5 in English is essential for this role
• Skills and Basic knowledge of Windows O/S
• Thinks creatively and imaginatively to solve problems and identify opportunities
• High ethical standards and influencing skills with the ability to engage effectively with all staff across the company
• Ability to establish positive and productive working relationships
• Able to work flexibly, including responding to high level service issues out of core hours
• Able to travel to various locations within a reasonable timescale to support the needs of the company
• Demonstrate a firm commitment and apply knowledge of the principles of the Data protection act 2018/GDPR
• Applicant must hold a valid UK Driving licence and have the ability to use own vehicle for work purposes (desirable)

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.