IT Support Apprentice

Are you passionate about technology and eager to kick-start your career in the dynamic world of IT? Look no further! Baltic Apprenticeships are thrilled to be working with The One Point – a leading IT company in Hull who are offering a fantastic opportunity for an IT Apprentice to join their team. They're looking for someone who is hungry to learn, innovate, and grow in the IT industry.

The business' all-inclusive IT support and security takes a proactive approach to problem-solving, and strives for a fast resolution when issues arise. Their team of highly trained and knowledgeable Microsoft-accredited experts will provide clients with 24/7 monitoring and support, cyber attack prevention and full protection from data breaches.

As an IT Apprentice, you will be an essential part for the team, responsible for providing technical support to clients, performing diagnostic tests, laptop/pc upgrades and so much more to enhance your skills to become an effective IT Support Technician. 

In this role, you’ll work towards your Level 3 Information Communication Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• This is a field technician based role
• Technical support for hardware and software systems
• Performing diagnostic tests, modifications to software and hardware
• Network installation and monitoring
• Installing and supporting VOIP
• Working with routers and switches
• Fault finding on customer networks
• Laptop/PC repairs and upgrades

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• £13,000 per annum
• Regular salary reviews with an increase at 12 months
• Working Monday-Friday, 9 AM-5 PM
• 20 Days Annual Leave plus Bank Holidays
• Onsite car park
• Fuel card provided
• Expenses card provided
• Access to own company van
• Full salary sacrifice scheme
• Monthly cross company breakfasts
• Dining, go-karting, axe throwing and more.
• Protected learning time and funded certifications such as Microsoft
• Annual staff and partner/spouse away social
• Increased annual leave entitlement with tenure
• Ongoing training and development
• Staff discount or ‘at cost’ scheme
• Opportunity to join The One Point Foundation committee
• 1st Class working environment.
• Planned Working From Home

Desired Qualities, Skills and Knowledge:

• Driving license is required for this role
• Passion for IT
• Organisational skills and time management
• Eager to learn and progress
• Written and verbal communication
• A Grade 5/C in English and a Grade 4/C in Maths at GCSE is required for this role.

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.