IT Support Apprenticeship

Calling all aspiring IT Support Technicians! Baltic Apprenticeships are thrilled to be partnering with Inspired Outsourcing to hire an IT Support Apprentice.

They're a growing contact centre based in the heart of Newcastle upon Tyne. They like to think of ourselves as a canny bunch of people trying to be a little bit different as an employer. They're one of the Sunday Times TOP 100 Best Companies to work for in 2019 and experts at acquiring and retaining customers for all of the partners they work with.

As an IT Support Apprentice, you will be an integral part of the team, responsible for providing IT Support in-person, over Teams, the phone and ticketing system. You will work on a verity of tasks such as updating hardware, ordering equipment, updating software, escalating issues and so much more to reach your true potential!

In this role, you’ll work towards your Information Communication Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• 1st Line IT support via calls, emails, in person and ticketing system and Teams
• Password resets
• Keeping systems up to date (Windows, Chrome, Edge, Citrix) 
• Assist in determining when an issue is to be escalated and to whom it is to be escalated too 
• Hardware support and replacements
• Replacing PSUs, CPUs, RAM, Disk Drives, Hard Drives, Solid State Drives, Motherboards 
• Updating software
• Creating and updating documentation regarding IT processes and hardware documentation 
• Assist with networking such as switches and cabling

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• Salary – £22,425
• Monday – Friday 11 AM – 7 PM
• Annual Leave 20 Days + Bank Holidays
• Pension Enrolment
• Cycle to Work Scheme
• Social Events
• Casual Dress
• Gym Membership

Desired Qualities, Skills and Knowledge:

• Attention to detail
• Non-judgemental
• Patience
• Work to deadlines
• Grade 4/C in Maths GCSE and Grade 5/C in English GCSE

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.