IT Support Apprentice

Do you have a passion for new technologies and development? Or want to put your IT skills into practice? We may have the perfect role for you!

At Giraffe Connected Solutions, they're not just another IT company. They're a close-knit team of innovative problem solvers, dedicated to delivering cutting-edge technology solutions to businesses of all sizes. From cybersecurity to cloud computing, they pride themselves on staying ahead of the curve and providing their clients with top-notch service.

As an IT Apprentice at Giraffe Connected Solutions, you'll dive headfirst into the exciting world of information technology. You'll work alongside seasoned professionals, gaining hands-on experience in a variety of areas.

In this role, you’ll work towards your Level 3 IT Support qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

·        Raising and fixing tickets promptly, ensuring timely resolution

·        Assisting with help desk inquiries and providing customer support, including answering calls

·        Testing all hardware and software to ensure functionality, following internal checklists for installs and updates

·        Configuring and troubleshooting laptops, desktops, tablets, phones, and hardware components such as RAM, hard drives, power supplies, and graphics cards

·        Working with ethernet, cables, firewalls, switches, and other networking components to ensure optimal network performance and resolve issues

Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.

Salary, Hours & Benefits:

·        £14,625-£19,851 per annum

·        Monday – Friday 8:30am – 5:30pm

·        20 days holidays plus bank holidays

·        Free Parking

·        Opportunity to attend company events

·        Friendly office environment

·        Progression onto the Level 4 apprenticeship and to develop within the business

Desired Qualities, Skills and Knowledge:

·        Grade C/4 or equivalent in Maths and English Language or English Literature is required for this role

·        Mature and responsible personality 

·        You must hold a driving license with access to your own car due to onsite work

·        Strong interest in IT and Engineering 

·        Strong communication and interpersonal skills

·        Passionate individual 

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted. 

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.