IT Apprenticeship

Kickstart Your IT Career with IIJ Europe: IT Support Apprentice

IIJ Europe, a division of Japan's leading internet provider IIJ (Internet Initiative Japan), offers world-class network and cloud services to global clients. With a strong presence in the UK, IIJ Europe is renowned for its innovative solutions and exceptional customer support. As part of a cutting-edge company at the forefront of IT infrastructure, you’ll gain hands-on experience in a dynamic and forward-thinking environment.

In this exciting role, you will work towards your Level 3 Information Communication Technician qualification, delivered by the expert training team at Baltic Apprenticeships. This is a fantastic opportunity to build a solid foundation in IT with a company that fosters innovation and professional growth.

A Typical Day in the Job:

• Install and configure hardware and software for customers both virtually and on-site.
• Manage permissions and passwords for allocated clients.
• Respond to and resolve IT issues via support tickets.
• Use troubleshooting tools to diagnose and fix technical problems.
• Escalate complex issues to Senior Engineers.
• Potential involvement in scripting tasks using Batch Scripts and Powershell.

Full training and support will be provided by your workplace mentor and the Baltic Apprenticeships team.

Salary, Hours & Benefits:

·        £18,000 per annum

·        Monday to Friday, 8:30 am to 5:00 pm

·        Opportunity to develop into a hybrid role

·        20 days holiday plus 8 bank holidays

·        Excellent retention within the IT team

·        5% pension contribution

·        Cycle-to-work scheme

·        Strong progression opportunities within the company

Desired Qualities, Skills, and Knowledge:

·        Passion for IT and technology

·        Experience in building PCs

·        Troubleshooting experience would be beneficial

·        Ability to use your own initiative

·        Excellent communication and interpersonal skills

·        GCSE Grade 4 in Maths and Grade 5 in English are required

Your Training with Baltic:

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Technician.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.