IT Support Apprenticeship

IT Support Technician Apprentice

Looking to jumpstart your IT career with a company that keeps the logistics world moving? Join Howard Tenens, a leader in sustainable logistics solutions, as an IT Support Technician Apprentice! This is your chance to gain hands-on experience, learn from industry experts, and work towards a well-recognized qualification in IT while supporting cutting-edge technology systems that power logistics for major clients.

At Howard Tenens, they’re not just about moving goods—they’re about innovation, sustainability, and delivering excellent service to their clients. They handle all aspects of warehousing and transportation systems, ensuring seamless operations across the UK. As an IT Support Technician Apprentice, you’ll be an essential part of the team that keeps their technology running smoothly, supporting both internal users and external clients.

What You’ll Be Doing:

• Single Point of Contact for IT Support: Act as the first line of response for IT incidents and service requests, handling queries via telephone, email, and ITSM systems.
• Troubleshooting and Problem-Solving: Diagnose and resolve hardware and software issues across End User Computing, Networks, and Applications, escalating when necessary to ensure swift resolution.
• Maintain Systems & Security: Install, configure, maintain, and support various IT systems while ensuring they meet our high security standards.
• Client Support & Vendor Liaison: Work with external vendors to resolve issues and establish strong relationships with colleagues and customers.
• Network Monitoring: Use operational tools to monitor and maintain networks to agreed service levels.
• Document & Improve Processes: Contribute to our knowledge base by maintaining documentation and helping refine processes for continuous improvement.
• UK-Wide Support: Get involved in maintaining systems at other sites across the UK, gaining exposure to a wide range of IT functions.
• Customer Service: Provide excellent, proactive customer service to ensure our clients’ needs are met and expectations are exceeded.

Desired Skills, Qualities, and Experience:

• Customer Focused: A strong desire to provide excellent, proactive customer service.
• Problem Solver: Analytical, with a logical approach to troubleshooting and multitasking.
• Tech Enthusiast: A keen interest and basic knowledge of End User devices, Networks, Systems, and Security.
• Great Communicator: Strong verbal and written communication skills, well-organised, and attentive to detail.
• Accountable: Take ownership of your work, demonstrating responsibility and dedication to solving problems.
• Grading Requirements: A Grade 4/C in Maths and a Grade 5/C in English is required for this role

Salary, Hours, and Benefits:

• Salary: £16,546 to £23,797 per annum
• Hours: Monday to Friday 8:30am to 5:30pm
• Holidays: 25 days holiday plus Bank Holidays
• Company Pension Scheme
• Life Assurance (after 6 months service)
• Health and Wellbeing Support
• Employee Social Events

Why Join Us?

At Howard Tenens, you’ll be part of a company that values innovation and sustainability. We’re committed to reducing our carbon footprint and encouraging new ideas in everything we do. You’ll get the opportunity to work on exciting IT projects in the logistics sector, contribute to cutting-edge systems, and be part of a dedicated team that keeps the business moving forward.

Ready to Start Your IT Career?

If you’re passionate about IT, eager to learn, and ready to take on a diverse range of challenges in a fast-paced industry, we want to hear from you!

Apply today and take your first step towards a successful career in IT with Howard Tenens.