IT Support Apprentice

COOLSPIRiT is on the lookout for passionate and driven individuals to embark on an exhilarating Level 3 IT Apprenticeship. You will be part of the team, their fast-paced and rewarding environment is perfect for people who have customers' needs as their first priority.

In this role, you will be at the forefront of innovative technology, surrounded by a team of experts dedicated to driving your growth. Experience a company that thrives on pushing boundaries and redefining what is possible, revolutionising your future in the process! There competitive salary of £18-20,000 per annum on top of great benefits such as extra holidays with length of service AND regular team social events is not to be missed!

In this role, you will work towards your Information Communications Technician Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

As part of our team, you'll take charge of a wide range of first-line duties, leveraging cutting-edge tools like Datto, Windows, Event Logs, and Commvault to ensure seamless operations. You'll be at the forefront of technology, installing, configuring, and keeping a vigilant eye on software and hardware performance. From monitoring servers and network connections to resolving technical issues with precision, your expertise will ensure our systems are always at peak performance. You'll also work with VPNs, access points, monitoring devices, and data backups, safeguarding our digital infrastructure and maintaining connectivity across the board. If you're passionate about problem-solving and thrive on keeping systems secure and efficient, this role is your perfect fit!

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• £18000-£20000 Per annum
• Monday – Thursday – 8:30 am – 5:30 pm, Friday – 8:30 am – 5 pm
• 20 days holiday plus 8 bank holidays
• 3 extra days holiday for each year service up to 35 days holidays
• Equipment provided – laptop, mobile phone, and work clothes
• Regular team social events
• Great working environment
• Outstanding support throughout your apprenticeship
• Full-time role upon completion of the apprenticeship

Desired Qualities, Skills, and Knowledge:

• Enthusiastic about IT and technology – knowledge of hardware and software is welcomed
• Great customer service skills – experience is beneficial
• Effective communication skills
• Ability to work well in a team and independently
• Motivated to learn
• GCSE Grade 5 English and 4 in Math’s

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician. 

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship. 

INDIT