IT Apprenticeship

BlueKong Networks is a global leader in IT and network services, with over 270 engineers spread across 70 countries. They specialise in providing agile, cost-effective, and high-quality technical support to clients worldwide. Whether delivering ad-hoc installations, large-scale deployments, or SLA-driven support, they are dedicated to enhancing performance and ensuring continuity for our customers.

They are seeking an IT Support Apprentice to join their dynamic team. This is a fantastic opportunity to gain hands-on experience, develop technical expertise, and build a career in IT with a company that values growth and innovation.

Why Join Bluekong Networks?

At BlueKong Networks, they believe in nurturing talent and empowering their team members to excel. As an IT Support Apprentice, you’ll work with a supportive team on real-world projects, gaining valuable skills to kickstart your IT career.

If you’re enthusiastic about IT and eager to learn, we’d love to hear from you. Apply now to join the BlueKong Networks team and start building your future in IT!

A Typical Day in the Job:

• Provide IT support for hardware, software, and network issues to colleagues and clients.
• Assist in setting up and maintaining IT equipment, including PCs, laptops, and mobile devices.
• Support onboarding processes by setting up systems and training new employees on internal tools.
• Learn and utilise tools such as SharePoint, Power BI, PowerShell, and PowerApps to create business solutions.
• Automate tasks and streamline processes using scripting tools like PowerShell.
• Troubleshoot and resolve technical problems for clients, both remotely and on-site.
• Perform installations, updates, and maintenance on customer systems.
• Build positive client relationships by delivering excellent customer service and support.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits: 

• £17,000 – £21,000 (with £2.5k increments and overtime opportunities)
• 35 hours per week (overtime available)
• 24 days holiday + bank holidays
• Bonuses
• Medical and life insurance
• Pension
• Gym membership discounts
• Car allowance + mileage
• Work uniform and equipment provided

Desired Qualities, Skills and Knowledge:

• Enthusiasm for IT and a willingness to learn and develop new skills.
• Strong communication and customer service skills.
• A proactive approach to problem-solving and supporting others.
• A valid driver’s license and willingness to travel to client sites when required.
• Grade 4/C in Math's and 5/C in English

Your Training with Baltic:

You will be enrolled in a Level 3 IT Support Apprenticeship, providing you with formal qualifications and practical skills. You'll also have access to one-to-one mentoring sessions with senior team members and on-the-job training that aligns with your career goals.

Beyond the fundamental apprenticeship modules, you'll delve into two Be-Spoke modules and one advanced Expert module. This personalised approach will hone your abilities and deepen your expertise, positioning you as a true leader in your field. The Be-Spoke and Expert modules you will complete are:

• Problem Solving & Innovation: This course covers problem-solving techniques, defining issues, implementing solutions, and creating an innovative culture.
• Work Safety Requirements: Explore IT workplace safety covering electrical equipment, DSE best practices, and facility maintenance procedures.
• MS-900 Microsoft 365 Fundamentals: Demonstrate foundational-level knowledge of cloud-based solutions to facilitate productivity, compliance and collaboration among on-site, remote, and hybrid workers.

Next Steps:

To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with Bluekong Networks. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.