IT Apprenticeship

Biotronics3D at its heart is and always will be a fast-paced software engineering company. They are developing forefront technologies that change how millions of patients and medical doctors interact, communicate, and explore medical information. They’re in the process of creating one of the largest healthcare communities in the world!

As an IT Support Apprentice, you’ll be supporting customers both internally and externally with any IT-related issues they may have! This role is a hybrid position working 2 days in the office and 3 from home offering more work life balance.

In this role, you’ll work towards your Level 3 Microsoft IT Support qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Install hardware onto customer units and trailers
• Attending customers units and trailers to carry out break-fix cases
• Conduct customer and staff training to familiarise themselves with OpenRad products
• Ensure that all relevant administrative, quality and regulatory documents are accurately completed and maintained
• Log and respond to customer support requests received by phone or email
• Use remote system tools to monitor the performance of customer systems

Full training and support will be provided by your workplace mentor and from the Baltic team.

Desired Qualities, Skills, and Knowledge:

• Excellent fault finding and diagnostic skills
• Excellent IT skills, including Microsoft Office
• The ability to interpret complex instructions and system manuals
• Experience in building and maintaining productive relationships
• Great engagement skills
• A minimum of Grade 4/C in GCSE Maths and Grade 5/C in English

Salary, Hours & Benefits:

• £16,000 – £18,000 per annum.
• Monday – Friday, 9 am – 5 pm.
• 21 days holiday plus bank holiday – increasing with length of service
• Hybrid working role.
• Career progression
• Enrolment into a private pension scheme
• Private medical
• Milage for travel

Your Training with Baltic:

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.

Next Steps:

 If this sounds like the role for you, put in an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.