IT Support Apprentice

IT Support Apprentice

Are you passionate about technology and excited to begin your journey in IT? Join Exa Networks, a cutting-edge company offering innovative internet services to schools and businesses across the UK. As an IT Support Apprentice, you'll play a vital role in delivering exceptional technical support while developing invaluable skills in a dynamic and forward-thinking environment.

At Exa, they don’t just connect businesses to the internet; they innovate and shape the digital future. As an employee, you’ll benefit from their commitment to continuous learning, teamwork, and customer focus, all while working in a supportive and rewarding atmosphere.

In this role, you’ll work towards your Level 3 Information Communications Technician qualification, delivered by expert trainers at Baltic Apprenticeships.

A Typical Day in the Job:

• Actioning assigned support tickets and responding to inbound customer queries.
• Logging and analyzing call content to identify common trends and underlying problems.
• Performing diagnostics using external and internal back-end systems.
• Liaising with internal departments to resolve technical issues.
• Configuring hardware based on default settings and customer requirements.

Full training and support will be provided by your workplace mentor and the team at Baltic Apprenticeships.

Desired Skills, Qualities, and Experience:

• Genuine passion for technology and a curious mind for IT.
• Eagerness to learn and a proactive approach to developing new skills.
• Problem-solving abilities.
• Excellent written and verbal communication skills.
• Customer service skills – prior experience is beneficial.
• A Grade 5/C in English and a Grade 4/C in Maths is required for this role.

Salary, Hours & Benefits:

• £14,000 to £16,000 per annum
• Monday to Friday, shifts between 8 am and 6 pm
• 24 days holiday + bank holidays
• Health Cash Plan and Comprehensive Healthcare Plan
• Discounted Tech Scheme
• Cycle to Work Scheme
• Excellent progression opportunities
• Pension Scheme
• Buying and selling of annual leave

Your Training with Baltic Apprenticeships:

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. 

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualifications and confidence you need to thrive in IT.

You’ll be based full-time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists. 

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to guide you through the next steps.

Eligibility Criteria:

You must have the right to work in the UK and valid residency status to apply for this apprenticeship.

INDIT