IT Apprenticeship

Ready to kickstart your IT career with the support and guidance you need to thrive? Baltic Apprenticeships, in partnership with Mirus IT—a proud member of the Advania Group—is excited to offer you an exceptional opportunity to grow and develop your skills as part of their award-winning team. Since 2002, Mirus IT has been empowering businesses with cutting-edge IT support and technology solutions, including cloud services, cyber security, telephony, and more.

As an IT Support Apprentice, you’ll gain hands-on experience across Service Desk, Operations, and Workshop Services, while enjoying a host of benefits to support your growth and wellbeing. From an Exam Success Reward of £250 for passing certifications like Microsoft or VMware, to Personal Development Days for advancing your skills, Mirus IT is committed to your career journey. Plus, you’ll have access to Perkbox, offering everyday savings, freebies, and health perks, as well as a Healthcare Cash Plan and an Employee Assistance Programme to ensure you thrive personally and professionally.

If you are a hard-working, enthusiastic individual with a passion for IT, apply now to join their dynamic team and start an exciting career journey.

 In this role, you’ll work towards your IT Support Level 3 Apprenticeship delivered by our expert training team at Baltic Apprenticeships.

 A Typical Day in the Job: 

• Answering inbound calls within an agreed answer time
• Log all customer issues, queries, and requests into the ticket management system
• Provide server, Network, and Desktop Technical Support, diagnosing customer issues, and providing a high level of first-time fix
• To action Hardware configurations and software installations
• End-to-end ownership of problem resolution

Salary, Hours & Benefits:

• Salary £15,000 Per Annum
• 25 Days plus Bank Holidays
• Monday – Friday, 9am-5.30pm (37.5 hours per week)
• Legal & General Pension
• Group Income Protection
• Group Life Insurance
• Exam Success Reward – A £250 payment for exam passes, in technical areas such as Microsoft, VMware or similar
• Employee Assistance Programme
• Perkbox – an online platform that offers a range of employee perks, including everyday savings, regular freebies, health and wellbeing perks and discounts from popular brands
• Healthcare Cash Plan
• Personal Development Days
• Ride-to-Work Scheme

Desired Qualities, Skills and Knowledge:

• Able to communicate verbally and in writing to both technical and non-technical audiences
• Creative, analytical problem solver with the ability to apply original and innovative thinking
• Able to manage to change workload and priorities
• Able to work both within a team and to use own initiative
• ITIL Foundation
• Grade 4/C in Maths and 5/C in English

 Your Training with Baltic:

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support apprentice.

Beyond the fundamental apprenticeship modules, you'll delve into two custom-designed modules and one advanced expert module. This personalised approach will hone your abilities and deepen your expertise.

• MS-900 Microsoft 365 Fundamentals – Demonstrate foundational-level knowledge of cloud-based solutions to facilitate productivity, compliance and collaboration among on-site, remote, and hybrid workers.
• Confident Communication – enhance communication through self-awareness, body language, voice control, and digital skills.
• Prompt to Perform – Master advanced techniques to create precise prompts and maximise the effectiveness of Generative AI outputs.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

 Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

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