IT Apprentice

Baltic Apprenticeships are delighted to be working with Clever IT based in Horwich, Bolton to recruit for an IT Support Apprentice.

Whether you’ve got your own IT set up and just need support for more complex network issues, or you’re an SME with zero IT capability, Clever IT provide a more efficient and cost effective support solution for IT related support. 

They have a wealth of experience kick-starting apprentices' careers; they know exactly what it takes to support you throughout your programme!

As an IT apprentice, you will be an essential part of the team, responsible for providing 1st line IT Support over the phone, remote access support, password resets, hardware support and so much more to enhance your skills and reach your true potential!

In this role, you’ll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships

A Typical Day in the Job: 

• Answer incoming telephone calls from customers.
• Password resets, creating and implementing group policies, multi factor authentication, anti-virus config, encryption etc.
• Provide support through ticketing system and communicate through phone
• Use Remote Access tools like Team Viewer to troubleshoot IT issues and dial into customer access points
• Setting up laptops and desktops
• Powershell as a way of automating software installs
• Installing built in software, and adding customer bespoke software
• Escalate calls when needed
• Accurately log all the Customer details and incident details

Desired Qualities, Skills and Knowledge 

• Passion for IT 
• Understands the difference between IT and Dev 
• Be able to communicate well and speak to clients 
• Confident personality
• Written communication
• Able to be flexible

Salary, Hours & Benefits: 

• Salary – £15,000 – £19,000 (DOE)
• Monday – Friday (8:30 – 5:00 & 9:00 – 5:30)
• 20 Days Annual Leave + Bank Holidays
• Pension Scheme
• Great Team and working environment
• Lunch paid for on the last Friday of the month
• Christmas Party

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification. 

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. 

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.  

INDIT