IT Apprenticeship

Isio are a leading pensions consultancy, providing comprehensive services to over 1,000 corporate clients across the UK. Their expertise ranges from actuarial and investment advice to third-party pensions administration, all aimed at delivering better financial wellbeing and outcomes for their clients and their members. Launched in March 2020, Isio is a growing business of over 1,100 people across 10 offices. As a "People First" business, they are committed to inclusion and creating a workplace where everyone can succeed.

They’re passionate about supporting apprentices as they build their careers. By joining Isio, you’ll gain invaluable hands-on experience, receive mentorship from experts, and have the opportunity to study and complete your Level 3 Information Communication Technician Apprenticeship. They provide a structured, supportive environment that helps you grow both technically and professionally while contributing to our mission of improving financial outcomes for their clients.

As an Apprentice IT Support Engineer at Isio, you will be part of a dynamic IT team, providing 1st line support to a user base of over 600 employees. You will interact with colleagues across the business, resolving technical issues, providing guidance on IT systems, and ensuring smooth operation of essential devices and applications.

In this role, you’ll work towards your IT Support Technician Level 3 apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Provide 1st line support for IT issues, including phone, service desk, and Teams communications
• Log and manage support requests, ensuring timely responses and resolution
• Categorise and prioritise incoming service desk calls
• Follow documented procedures to troubleshoot issues
• Reset passwords and set up accounts for Microsoft and Isio systems
• Configure and support mobile devices, ensuring functionality for email, Office apps, and Wi-Fi hotspot capabilities
• Maintain the knowledge base with helpful tips and solutions
• Handle ad hoc IT tasks and requests as directed by senior IT staff

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• £19,000 per annum
• Working Monday – Friday, 09:00 – 17:00
• 35 hours per week
• 25 days annual leave
• Birthday off as an extra holiday
• Dental, travel, personal accident insurance
• Retail discounts
• Employee assistance programme
• Remote GP
• Eyecare vouchers
• Life Assurance
• Group income protection
• Critical illness cover
• A permanent contract from day one
• A Level 3 Information Communication Technician Apprenticeship, supported with dedicated study time
• Development opportunities to build essential workplace skills and technical expertise
• Competitive salary with structured progression
• Opportunities for career development beyond the apprenticeship
• A positive, inclusive work culture that values diversity and fosters professional growth
• Flexibility with the option of home-based work after the first 3 months

Desired Qualities, Skills and Knowledge:

• A genuine interest and motivation to work in IT
• A good understanding of different IT devices, including laptops, smartphones, and tablets
• A passion for delivering excellent customer service
• Strong attention to detail and problem-solving ability
• Effective verbal and written communication skills
• Ability to self-manage time and progress both on-the-job and with off-the-job learning
• Intermediate to strong understanding of Microsoft Software, including Windows 10/11, Office 365, and Teams
• Grade 4/C in Maths and 5/C in English at GCSE is required for this role

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an IT Support Technician.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our recruitment team will be in touch if you are successful, to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

INDIT