IT Apprenticeship

 If you’re an aspiring IT Support Technician, we have the role for you!

Sarah Plumbs Ltd are on the hunt for an IT Apprentice to join their growing team! As an apprentice you will be tasked with ensuring all support requests are logged, investigating and resolving technical support requests, creating and maintaining end user domain and much more! You will be immersed in all things IT.

This is not just a 1st line support role, you will be contributing to all aspects of IT in the business from working on projects, infrastructure, hardware and more!

As a fourth-generation family business, they take great pride in their heritage. Technical knowledge, experience and wisdom have been passed down through the generations and kept in-house. The result is quality crafted upholstery and the high standards we hold today in every aspect of the business, from production to customer service and aftercare.

They have a wealth of experience working with apprentices' who have achieved their grade with a mentor who is dedicated to learning a development! As well as your apprenticeship programme, you will also have access to complete extra certifications such as Microsoft courses and CompTIA – the opportunities to learn and development are endless!

In this role, you’ll work towards your Level 3 Information, Communications Technician, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Ensure all support requests are logged and updated in the Helpdesk system
• Investigate and resolve technical support requests quickly and efficiently
• Escalate calls to internal or external teams where appropriate
• Creating and maintaining end user domain, email and system accounts
• Assisting in infrastructure upgrade projects
• Creating and updating any role related documentation

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• £14,428.05 – £ 16,339.05
• Monday – Thursday 8:25-4:55 / Friday 8:25-1:10
• 24 days annual leave plus Bank Holidays
• Access to extra training and certifications through a training budget
• Contributory pension
• Free eye test vouchers
• Early finish Fridays!
• Long Christmas break!

Desired Qualities, Skills and Knowledge:

• A logical and methodical approach to problem solving
• Good customer service skills
• Ability to communicate effectively with staff of all levels
• Ability to take ownership of work
• Good attention to detail
• Grade 4/C in Maths & 5/C in English GCSE

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. 

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.  

To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.

Eligibility Criteria

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship

INDIT